|Sandy Hein gives a refresher on when to use labels to get a better understanding of your counterpart’s perspective.
When used effectively, labeling becomes one of the most powerful communication skills available as they help us to uncover factors that drive our counterpart’s behavior.
Get a better understanding of labels here:
|Negotiation Instructor and Coach||The Black Swan Group
Sandy began her career as a police officer in Alexandria, Virginia, and wore many hats during her 23-year stint there, including 10 years as a hostage negotiator. She has been with the Black Swan Group since December 2011 and transitioned to a full-time role in July 2020.
To begin your journey of tactical empathy, visit our website for booking opportunities, our blog, upcoming courses, training opportunities, and more: www.blackswanltd.com
To book your next training session, email firstname.lastname@example.org.
Send us a message!
Black Swan Group
▹ Facebook: https://www.facebook.com/BlackSwanLTD/
▹ Twitter: https://twitter.com/blackswangrp
▹ LinkedIn: https://www.linkedin.com/company/3294906
▹ Instagram: https://www.instagram.com/blackswangroupltd/
Need to practice your negotiation skills? Join the Black Swan Community to share negotiation techniques and success stories with like-minded individuals
Next Level Negotiators Facebook Group:
Black Swanlings LinkedIn Group: